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Returns and Refund


Inspection, defects and non delivery

The Customer must inspect the Supplies as soon as is reasonably practicable after delivery and shall not be liable for any defect in the Supplies unless written notice is given to the Company within 7 days of the date of inspection.

The quantity of any consignment of Goods, as recorded by the Company upon despatch from the Company’s place of business, shall be conclusive evidence of the quantity received by the Customer on delivery, unless the Customer can provide conclusive evidence to the contrary. The Company will not be liable for any non-delivery of Goods or non-performance of Services unless written notice is given to the Company within 7 days of the date when Goods should have been delivered or the Services performed in the ordinary course of events.



Prior to returning any Goods to the Company for any reason, the Customer must contact the Company to obtain a returns authorisation number (RN). All Goods are returned at the Customer’s risk and expense and should be undamaged by the Customer and in their original packaging. The Customer is responsible for returning Goods to the Company and for providing proof of delivery of such return.


The Company operates a 28 day return policy. To be accepted for return on this basis, Goods should be returned for receipt by the Company within 28 days of despatch. The Customer should return the Goods to “The Returns Department, SciTron Healing, 57A Wrenbeck Drive, Otley, LS21 2BP, West Yorkshire, United Kingdom” quoting the Returns Number (RN).



Provided the goods have been returned undamaged by the Customer and unmodified, in the original packaging, and within the 28 day period mentioned above, a full refund will be provided. Any Goods returned after 28 days as ‘unwanted’ or ‘incorrectly ordered’ may be accepted at the discretion of sciTron Healing but will be subject to a restocking fee.



SciTron Healing © 2013 | Terms and Conditions | Last updated 10/6/17